I recently refinanced my home in Ohio. I worked with a mortgage broker and refinanced with the same mortgage company that my existing loan was with. About 3 weeks after closing I viewed my account on line and realized that both my existing loan and my new loan were active. I called to verify that they were both open and was told that they had no knowledge of my refinancing, even though both loans were in my name. My existing loan had not been paid off and the mortgage company was looking for pay ment on that loan. the same mortgage company that my existing loan was with. I recieved 5,000 in cash at closing, 0,000 as a result of a prepayment penalty being paid to me and 000.00 added on to my principle. I was going to apply the 0,000. to my principle on my first payment. About 3 weeks after closing I viewed my account on line and realized that both my existing loan and my new loan were active. I called to verify that they were both open and was told that they had no knowledge of my refinancing, even though both loans were in my name. My existing loan had not been paid off and the mortgage company was looking for pay ment on that loan. I called my mortgage broker and he worked with a representative from OptionOne (the mortgage co.) and they let me know 5 days later that another person’s loan with the same last name as mine had been paid off instead of mine. Read More …